Frequently Asked Questions
You mention the support plan covers one major version of GPG Mail. How often will a new major version be released?
A release of a new major version of GPG Mail will most likely coincide with a new major macOS release, but certainly not more often than that.
I have many personal computers on which I use GPG Mail. How many support plans will I need?
The support plan is per person, so you will probably only need one. Currently the activations are restricted to 5 personal computers, but feel free to get in touch if you need more.
I purchased the GPG Mail support plan. How can I activate GPG Mail now?
The activation code arrives via email. In order to enter the information we recommend to copy the activation code, re-start Mail and paste it when the trial dialog shows up. To read the activation email and close the trial dialog just press "Continue Trial".
Upon activation I am told that my activation code has already been used or is invalid. What is going on?
The most likely reason is that an attempt to connect to the activation code validation server has failed, due to it being blocked by a macOS firewall product (built-in, Little Snitch, etc.). For the activation to succeed, please accept connections to paddle.com. You can re-block them afterwards. The other reasons are that you have exceeded your 3 possible activations or that there were characters missing from the activation code.
Why am I seeing an outgoing connection to analytics.paddle.com/paddle.com. Why are you tracking your users' activity?
We are absolutely not tracking our users' activity. We do perform an initial remote verification of the activation code, which is the reason why you are seeing this connection. Paddle does provide the feature to track user activity but we explicitly don't enable that. Unfortunately the endpoint for the API (vendors.paddle.com) and the endpoint for their analytics feature (analytics.paddle.com) share the same IP, so dependent on what the result of your macOS's firewall reverse DNS lookup is (built-in, Little Snitch, etc.) you might either see a connection to vendors.paddle.com or analytics.paddle.com
What happens after the trial of GPG Mail expires? Will I still be able to access my encrypted emails?
Yes, you absolutely will. This is possible since GPG Mail 3.0.1 which is included in GPG Suite 2018.5. You will however no longer be able to encrypt/sign/verify emails and will be reminded that you are running a trial version of GPG Mail.
I'm not interested in your macOS Mail plugin. How can i uninstall only GPG Mail?
Visit our Knowledge Base with instructions on how to uninstall only GPG Mail. We will release an uninstaller for only GPG Mail soon. Note: Subsequent updates of GPG Suite will not install GPG Mail again. Should you change your mind you will have to download and install GPG Suite from our website.
Do you offer volume discounts or discounts for education?
Yes, we absolutely plan to. Please get in touch with us.
What is Paddle? Can I purchase a support plan from you without using Paddle?
Paddle is our reseller which takes care of payments, activation codes and VAT handling. That's also the reason why you will receive an invoice directly from Paddle instead from us after purchase.
Please contact us directly if you don't want Paddle to handle the payment process. We will try to find a way to accomodate you.
I'm not interested in the GPG Mail Support Plan. Will I still be able to get help?
Our main focus will be on our users with an active GPG Mail Support Plan. It's very likely however that some other user will help you, in case you post your discussion publicly.
I have donated just recently or multiple times over the years? Do I have to pay again for a support plan?
We would sincerely like to thank you and we really appreciate that! We will most likely send you a coupon. Unfortunately the recent law changes in the EU forbid us to contact our past donors directly, without requesting explicit consent first. So please get in touch.
Do you offer discounts for non-profit organizations or students?
Yes, we plan to. Please get in touch with us.
GPG Suite was released under an Open Source license in the past. Is that no longer the case?
GPG Suite including GPG Mail is still going to be released under an Open Source license. The source code for 2018.4 is available now. In the coming weeks we will make sure that each part of GPG Suite clearly states which open source license it is released under.
Am I still allowed to compile my own version of GPG Mail / GPG Suite removing any code regarding the trial or activation?
You absolutely are, the GPL enforces that. You will find the source code on this website and on Github.
We would kindly like to ask you not to use our names or icons if you plan to publish a binary for others to use.